As the  E-commerce & Digital Care – Project Manager, the position holder will support the senior manager
to transform and develop the organization’s digital channels to be customer’s first choice.

Responsibilities

• Support Sr.Manager in the development and execution of strategic and tactical business
  plans with other members of the cross functional team supporting the eCommerce & e-Care
  strategy
• Work closely with different stakeholders to drive business processes development and
  readiness for digital channels transformation.
• Ensure consistency of e-commerce & e-care capabilities across digital channels
• Deep understanding of user-centered design, usability, information design, interaction
  design, goal-oriented design and visual design
• Profound knowledge of Web & Ecommerce analytics Tools and generate reports
• Ensuring Operational Efficiency of the digital channels
• Focal point of contact for complaint management & resolution
• Preparation of User Stories
• Closely working with the Digital Design Studio to deliver the desired digital user experience
• Consult with creative and technical teams
• Work closely with cross-functional team, including business and product development to create a the desired digital experience
• Balances business strategy, branding issues with user needs and technology
• Understand customer needs and translate them to consistent digital customer experience
• Perform User Testing to ensure implementation is as per the business requirements.

Required Skills & Qualifications:

• Bachelor’s Degree in Business, Marketing or related discipline or 4
  years equivalent professional experience
• 3+ years in online, B2C eCommerce environment
  Strong understanding of the job functions and possesses the knowledge and skills required to perform the requirements.
• Strong customer service orientation drives a culture of customer appreciation and service excellence within the department, throughout the Company, and externally
• Excellent user stories, business flows & presentation preparation skills