INTELLIGENTCIO MIDDLE EAST (July 2023)

Top executives from HPE, CPX, Equinix, Omnix International, Liferay, share their recommendations on how to select an outsourcing partner and benefits and challenges of the decision.

 

One thing recommended for CIOs is to consider the evolving market conditions and the impact of global geopolitical developments on the region.

 

Vendor capabilities, level of agreements, security measures, compatibility, and previous experience of the IT service providers are something CIOs usually keep in mind providers while selecting their partners.

But one thing recommended for CIOs is to consider the evolving market conditions and the impact of global geopolitical developments on the region. Companies need to keep their resources flexible and an eye on their capital expenditures.

Selecting the most suitable IT service outsourcing partner is crucial for enterprises because a wrong choice can adversely impact operations and overall business success.

Therefore, CIOs must define their outsourcing objectives and requirements before engaging with an external partner. They need to have a clear
overview of what IT services they want to outsource and for how long.

Service level agreement, SLA is another area that CIOs must pay close attention to. It should cover response times, issue resolution, uptime guarantees and performance metrics.

They must ensure the partner commits to these SLAs and associated service credits, build these into the contract and confirm that an exit strategy is clear and in place.

The outsourcing partner must have a detailed transition plan and a thorough service improvement plan matching the organisation’s IT Strategy. The outsourcing partners must also be able to scale their services to accommodate an organisation’s future growth. These metrics must be clearly outlined and tied to the partner’s KPIs or metrics of measuring success.

To minimise costs and make efficient use of IT resources for the benefit of business operations, one must select a sustainable solution that helps in reducing capital expenditure and increasing efficiencies at the same time. Sustainable solutions are a priority and should be a priority for every business.

WALID GOMAA,
CEO, Omnix International

 

When selecting an outsourcing partner, CIOs need to carefully consider several key factors to make an informed decision. Firstly, they should look for a partner with a proven track record in outsourcing with the ability to deliver IT services and solutions effectively. This will ensure that the hiring process is in-line with the expectations of the organisation.

It is also essential for CIOs to assess the partner’s expertise in relevant technologies, industries, and the specific areas they intend to outsource. This assessment helps in determining whether
the partner has the necessary skills and knowledge to handle the organisation’s specific requirements.

Also, CIOs should arrange meetings with the partner representatives. These meetings allow them to assess the partner’s skills and expertise in managing outsourcing projects. It also helps in understanding their methodologies and approaches to ensure the success of the project while maintaining resource satisfaction and happiness. In addition, CIOs should consider the partner’s ability to scale their services to accommodate the organisation’s changing needs over time.

Furthermore, CIOs should evaluate the partner’s commitment to Quality of Service, QoS and review the partner’s Service Level Agreements, SLAs to ensure that they align with the organisation’s
expectations for response time, resolution, and overall service performance. It is also important for CIOs to conduct a thorough research on the reputation of the outsourcing company in thetheir market and gather positive client references to gain insights into their previous work, reliability, and customer satisfaction.