“Tasks such as addressing customer inquiries, managing appointment schedules, tracking orders, and troubleshooting routine issues can be effectively delegated to AI-powered chatbots and virtual assistants. The challenging process of extracting data from various sources and inputting it into databases or spreadsheets can be managed by generative AI,” says Walid Gomaa, CEO of Omnix International.

In document management, summarising extensive documents, extracting crucial information, and getting insights from voluminous text can be expedited and enhanced with generative AI. It can also perform advanced HR functions, including resume screening, interview scheduling, and initial candidate interviews.

Gomaa adds that it can also generate compliance reports, pinpoint potential violations, and promptly bring them to the attention of responsible personnel, ensuring adherence to regulatory standards.